This place is a nightmare! In addition to being run by the rudest and tackiest people I've ever met in my entire life, the storage units are disgustingly filled with piles of rat feces. Definitely not the kind of place you'd want to store your family's belongings in.
While the hours arent the most convenient. Arce will make accomodations with you provided you call her before the end of business off hours and open the gates for you. She has a life too so even though she lives on site doesny mean she is obligated you MUST communicate with HER!! She is very knowledgeable and sweet once you get passed the 20 yrs of working in the storage facility business! The only thing I dont love is the price but they do what yhey do to protect our items and Im ok with paying a little more than I would somewhere else, gives me that peace of mind.
However, the employee informed me that he could not open the gate. The computer had already been shut down. In other words, he didn't want to take the time to turn the computer back on to open the gate. I think he shut it down too early in order to get out of the office early. Whatever the reason, it was extremely unprofessional and a huge inconvenience since we had a trailer full of items to be stored. I DO NOT recommend this place and will not use them again.
Great service
If there were an "Extremely Poor" category I would choose that one. I am storing items in a small unit for the months of May and June while I move. I was told that the gate hours were until 6:30pm (and these hours are clearly posted next to the gate) however, we arrived right at 6:25 and the gate was already closed for the night. Luckily, I thought, since an employee was still at the office they would have the common courtesy to open the gate for us, especially since we were there before 6:30pm.
Beware: there is neither a restroom nor water at the site, even though people might need to spend several hours loading or unloading a truck and have no transportation to go anywhere else while that's going on. Also, the elevator in the air-conditioned building works only intermittently. I was paying workers by the hour when I moved a houseful of furniture to storage units here, and the elevator stopped working altogether. That meant they had to carry my couch, dressers, everything up a long flight of stairs. It doubled my costs.
Aaa Alamo Mini Storage is a US Storage based in San Antonio, Texas. Aaa Alamo Mini Storage is located at 14242 N Hills Village Dr, San Antonio, TX 78249, USA.
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