Today (07/03/16) a friend & I (both African Americans) walk into the store @ about 07:35pm. A bearded gentleman comes up to us & asks if we need any help. We state we're looking around for any items of interest. He states they would soon be closing. Within a minute he then states they were actually closing & states they were open tomorrow till 8pm. He tells his counterpart to go ahead & close the gate as we walk out. We step out of the door at 07:40pm. On the door, it clearly states they close at 08:00pm. My friend & I look at each other like "what just happened?
This was an amazing experience and everything I wanted out of buying my first tailored suit. When I first walked in I was overwhelmed with the amount of selections and had no idea where to start. I was greeted right away by Steve who was very attentive and extremely helpful. This was by far some of the best customer service that I have ever had and one of the reasons that I will be back and recommend Joseph's to anyone I know. Steve helped me pick out the suit, gave several different options, gave me time to think about them without any pressure, and made the entire experience easy. Another thing I was impressed with is that even after a week of waiting for my suit to come in he remembered who I was and greeted me by name and then after the alterations as soon as I walked in he recognized me and greeted me by my first name again. If you are looking for a great suit and some of the best customer service in San Antonio, Joseph's is the place to go.
My son has been shopping at Joseph's Men's Store since he was a young boy. We would go to Josephs to get his blue blazers, slacks and dress shirts. Now that he is a young man he gets his suits, shirts (mostly Eaton) and shoes at Josephs Mens Store. Steve, Robert and Ralph have watched Michael grow up and have been there along the way the entire time making sure he dresses as amazing as I think he is. I am grateful for the attention and customer service and care they have given my boy over all these years. I give Josephs Men's Store 5 Stars!!!
One star added for great selection. Second star because the lady (assistant?) was working her butt off. But as for the guy in charge (older, maybe 5' tall) truly lacks customer service. I was looking for a pair of Allen Edmonds Oxford Shoes and the guy gave me an entire two minutes precious time. And when i asked about some suits, he said "oh, no. those are over $1,500." Felt like Julia Roberts in Pretty Woman, serious. Ended up getting my Allen Edmonds at Satel's, a smaller, friendlier version of Joseph's.
I have been going to Josephs for a couple of years now and have only had excellent experiences. Steve, Robert, and Ralph are always helpful and fair. Recently I found myself in need of a suit less than 24 hours before a funeral. Steve helped me find the right suit and made sure that it was altered in time for me to pick it up before the service.
Josephs Men S Store is a US Clothing Store based in San Antonio, Texas. Josephs Men S Store is located at 126 W Rector St #132, San Antonio, TX 78216, USA.
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