One week before 2/14, I ordered flowers for my wife for Valentine's Day. I paid over $100 for the flowers and delivery. I checked with my wife's office about 11:45 am to check on delivery. They had not been delivered. I called Suchy's and was told they would go out in 30 minutes on the next truck.
First time called for lily while on the way and had it ready for me when I walked in. Looked awesome really vibrant. Great price. Would highly recommend.
On Saturday 2/15, Suchy's confirmed that the flowers had in fact not been delivered. They will refund the money spent on the undelivered flowers. A nice young lady asked if there was anything else she could do. I told her that Suchy's could apologize to my wife for their failure to deliver the flowers. She said they would send an arrangement on Tuesday. I told her that the arrangement did not have to be expensive nor fancy. It just needed to be small and inexpensive as an apology to my wife. I also gave her my cell number and asked her to have the owner or manager call me. I have upgraded my rating from one star to two stars awaiting confirmation of the apology and call from the owner or manager.
It is now 3:00 pm. The flowers have NOT been delivered. My wife has now left the office without any flowers. Monday is a holiday so she will not be in the office until Tuesday. I told the office to refuse the delivery and call me with the attempted delivery time. I have now called Suchy's three times and they refuse to pick up the phone. I will demand my money back and re-rate Suchy's depending my success in getting my money back.
this place is the only shop in town i will go to for flowers!
The Rose Boutique is a US Florist based in San Antonio, Texas. The Rose Boutique is located at 955 Cincinnati Ave, San Antonio, TX 78201, USA.
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