If I could leave a negative star rating, I would. My family of 7 purchased tickets on Fandango for a 8:25pm showing of 'It' on a Saturday night. Upon arriving to the theater, we found 7 people sitting in our seats. I kindly asked a couple to see their tickets to ensure we were in the correct theater & correct seats. It looked as if they had the EXACT same tickets as us. The 5 other people sitting in the seats WE paid for said they were sitting there because someone was sitting in their seats. Instead of trying to figure it out among ourselves, I went to find an employee. Two employees & a manager by the name of Andrew Anderson later, my family & I were at the box office missing the start of the movie. Not once did he (Anderson) apologize for the inconvenience. Not once did he ask to see anyone else's tickets besides ours. He offered to give us tickets to see another movie but clearly, we were there to see a movie we purchased tickets for. He then proceeded to talk to my family & I as if we were children. Pointing directly into our faces & telling us to 'shh' He told me I would not be refunded for the tickets & I demanded a refund or I would not be leaving the theater. He eventually processed a refund minus a convenience fee charged by Fandango. He was not properly trained to handle the situation nor did he have any sort of customer service skills needed to speak to adults. I sent an email to the owner, Brad Smith, on Monday & it is now Thursday & I have yet to receive a response. I still have not received the full refund owed to me because neither City Base Cinema or Fandango claims responsibility for double selling the seats. My family & I will never return to City Base Cinema. It is clear this establishment lacks the professionalism, the customer service & the high standards needed to run a business. I would not recommend this theater, save your money & visit Santikos Embassy 14! (The theater we ended up watching the movie at 2 hours later that night!! So beautiful & worth the drive from City Base!)
Very nice atmosphere, very nice game room also. I personally think the food prices might be a little bit to high. The times I've came here is to watch a movie in IMAX so it's always stage 6, so I can't really personally say anything about the regular movies. Overall it's not at all. Plus!, there's a bar here now.
Neat, clean little place for youngsters to hang out, prices are good, food choices are unique and great. Nice place to take family
Alright so do not come here if you’re trying to take in some extra snacks in your purse. Tickets are as expensive as a nice theater on the north side or in mcreless cinema and they don’t rudely check your purse after you pay and they don’t give refunds lol but whatever I know I shouldn’t be taking in outside food and I get that but I have literally never had this problem. I was gonna buy the ridiculously priced popcorn and soda but whateva
I'm been going to city base since they opened. It's clean and the A C is always on. The prices are fair. It's a nice place to go watch a movie. I had an opportunity to meet the management team, Mr Mendez is a really nice person to deal with, there easy to talk to, plus there cool guys. My wife always gets her bag checked, but its good because you never know when some person is trying to sneak in a gun or food from outside. The theatre is well worth the visit. We are now in 2017 and we still coming here. Andrew and Mr Mendez , the managers on duty are probably the best manager combination I have encountered in any restaurant, theater place. Thumbs up. June 2017...still a nice place to come to..now they have ARMADILLOS right next door.
City Base Cinema is a US Movie Theater based in San Antonio, Texas. City Base Cinema is located at 2623 SE Military Dr, San Antonio, TX 78223, USA.
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