Terrible. Waited in the long line, purchased our tickets to see Annabelle. Got upstairs and the lady taking the tickets said that there was a sound issue with this movie and that we can go back downstairs and see the movie for a later showing time. We then had to wait in another long line, about half way through one of the employees announced that the next showtime for Annabelle was sold out. We then got a refund. When we purchased our tickets no one informed us that there was an issue with this movie. If we purchased a ticket for the earlier showing time, we should have been guaranteed a ticket for the later showing time since there was an issue with our movie time. We will not return to this place. Poor management and lack of communication.
I had not been here in a while, but don't think I'll be back. Ladies in the concession are so rude. And what theater doesn't have brown bags to give. I have a family of six we usually get the biggest popcorn and theaters give us extra brown bags to put the popcorn so we don't have to be passing down the bucket. And popcorn was not even good, nachos did not have no taste. My pizza was so cold and somewhat burnt. Coke was waterdowned.
Usually I have a better experience in this place but tonight the braker went out and blacked out the theatre and the managers handled this so, so poorly. First all, the male manager with longer, black hair was on his phone while taking orders at the concession stand and wasn't very friendly. Then when the blackout happened they both weren't very sorry. The male manager was giving the refunds and didn't apologize at all, was very short with everyone. I understand it was out of their control, but APOLOGIZE, do your job to make people come back.
This hoe is lit! I went to see IT and it was spontaneous. Shout out the the upstairs ticket giver guy. He tore my ticket so cleanly and I’d go back just for that. I think Fredward was his name. Give that man a raise!
Saw Cars 3 in Auditorium 10 on July 1st. The auditorium smelled of mildew and the seats were slightly damp. I don't know if they had cleaned them recently. No problems with the feature presentation. Other areas of the theatre we're not very clean such as the long escalators. Not crowded at all and easily went through line and concessions. Staff was friendly.
Regal Cinemas Alamo Quarry 16 is a US Movie Theater based in San Antonio, Texas. Regal Cinemas Alamo Quarry 16 is located at 255 E Basse Rd, San Antonio, TX 78209, USA.
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