We hired TPP to do several accent walls in our 3700 sq foot home. When I first called, I spoke with Michael who tried to tell me that the job was too small to be worth TPP's time; when I said that our home was 3700 sq feet, he quickly changed his tune. He came to our home, measured our walls and gave an estimate. We wished to use a better quality paint, so we asked for an estimate of the amount needed, and Michael assured us that he was familiar with the paint we wished to use (Sherwin Williams Cashmere). At the time of booking, we impressed upon Michael the importance of finishing this job on time, as we were scheduled to have our baby very soon afterward, and he repeatedly assured us that the job would take 1.5 days at most. We asked for the rooms to be painted in a certain order to allow bedrooms to air out first and essential rooms to be completed first, and he agreed to that as well.
In the end, I do not recommend this company, and I strongly encourage Andreas, Michael and the rest of the TPP team to review what went wrong with this booking. We gave so many chances for TPP to make things right, and in the end, they really fell through.
Within two days (and we were in the hospital with our new baby), we received calls asking for full payment. When we got home, we discovered that the painters had rinsed their paint tools on the side of our house, leaving paint residue on our lawn and killing our grass. We continued to receive calls about payment, and sent emails with photographs to Michael and TPP regarding the mess left behind and damage to our lawn. Owner Andreas stated he was not aware of the above situation with Michael and our job booking and would get back to us. We did not hear back but got another call asking for payment. When we spoke with Andreas again, he demanded payment. We agreed that we do plan to pay but we think it appropriate for some discount to be offered given the degree of continual problems with TPP from start to finish. Andreas's response was to threaten us with legal action and a lien on our home for refusing to pay, which never occurred.
Fast and responsive. They do great quality work and perform at at level that surpasses all competitors. They get the job done right.
UPDATE:
We received a letter from an attorney representing TPP demanding we remove this poor review in its entirety, because of a comment made about the subcontractors. The letter noted that TPP has nothing but positive reviews, which does leave us wondering how many others were also threatened with legal action and told to remove their review. I strongly encourage any Yelp user interested in using this company to look at the yelp review posted July 2017 by Maureen S, this review strongly echoes our experience.
Texas professional painting did an amazing job painting the interior of our house. They were very professional from the estimate all the way to the completion of our home. The painters were on time and did the proper prep work leaving no mess. No complaints. Would highly recommend!
When the painters arrived to do the job, they arrived without even a ladder; it was clear they were not professional painters but rather subcontractors with minimal experience. They did not heed any of our instructions of which rooms to start with, and they proceeded at a rate far slower than expected. Towards the end of the day, the two painters told us that they were not being paid enough for the job, and needed more time and more money to finish the work. We put in emergency calls to Michael to resolve the situation - he told us that the painters were disgruntled about another job, and he reassured us that the work would be completed on time. However, he then informed us that the paint volume estimate he provided to us was grossly underestimated (he clearly was NOT as familiar with the coverage of Sherwin Williams Cashmere as he claimed) and much more paint needed to be purchased at last minute.
We hired TPP based on the 7 excellent reviews that we saw listed; unfortunately "Texas Professional Painting" is anything but professional.
Highly recommend. We have an old bungalow with wood siding that has all the challenges that come with the charm; rotting wood, chipping paint, large gaps in siding, plumbing and electrical haphazardly placed on the walls, uneven and chipping glazing, etc. Andres and his crew meticulously went through each condition and came up with solutions to address each item. What really impressed me about this company is the prep work that they did on my house. They do not just slap a coat of paint on and call it a day. We couldn’t be happier with the end result.
Absolutely first rate. Hands down the best painting company I've dealt with in 20 years of military moves. Quick, clean, and truly professional. It was just a couple days from my initial phone call to a site visit to a competitive estimate. The job was efficiently completed in the time promised and the quality exceeded my expectations. One example of how courteous and professional they are: A painter apologized as he was cleaning a hand sized paint spill on top of the roof (12' off the ground), under an overhang, and not even in sight from the ground. Amazing attention to detail.
When we arrived home that evening to review the work, we sent a long formal email to Michael and the TPP team to detail our disappointment with the work, unprofessionalism with lack of timely communication, and inaccuracy of paint estimate. The following day, two new painters arrived and did complete the work, working until about 7 pm to get the job done.
Texas Professional Painting is a US Painter based in San Antonio, Texas. Texas Professional Painting is located at 321 Normandy Ave, San Antonio, TX 78209, USA.
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