Again I say they offered a $200 discount not because they misquoted me it's because I had been there and purchased a very expensive French mastiff in the past. That is not customer loyalty.
I think it's a great store to buy yours dogs and other pets. I give it a 4 only because I have to wait another week because my dog has a cold... But yeah its not a bad store at all.
While I have had several great visits and purchases from this store including a very large breed dog, my most recent visit was beyond horrendous. Although everybody was friendly I have a serious issue with the integrity of some of the sales people.
I went during my lunch break to look at some dogs and found a couple of options that I thought my daughter would like. I took pictures sent them to her and she picked two that she really adored. I asked for a price quote on both dogs and was given a price that seemed a little high based on my research but I was willing to do it because Petland has great benefits included. I left the store to finish work and then came back to purchase the dog.
Employee proceeded to tell me I could not see a bulldog unless I planned on buying it that day and that they were not allowed to come out due to being on medicine. I pointed out that two other bulldogs were out and her excuse was that she did not get those dogs out. Just contradictory and I honestly think it is because she assumed I could not afforded the dog.
Petland stores are the worse. Their puppies are from puppy mills, which is why these poor babies are sick. Go to the animal shelter to get a puppy, which are in way better conditions and cost waaaaaaaaaaayyy less.
don't go here. customer service sucks. some bald guy working there didn't have any uniform on so it was hard to determine if he worked there, when i asked if i can see the parakeets (as in handle & see if i want to purchase it) & he says "sure go ahead" and gestures to the cage. not asking if i had any questions, just telling me to look and laughing at my question.
When I arrived they had everything ready for me to purchase except the price was $1,000 more then what I was quoted. This is after I finished all the paperwork and retrieve all of the pet supplies I needed. I asked to speak to the manager and he told me they would discounted $200. I appreciated the gesture however that is a bit of an insult when I took the time to come back to the store to purchase the dog that I had expected even though the quoted price was higher than standard. What is even worse is they failed to tell me the dog we originally chose, could not be picked up for another 10 days. Apparently it was sick.
Long story short this felt like a very typical car salesman bait and switch. I will never step foot in another Petland and I will make it a goal to ensure everybody hears about this experience. I can understand people making mistakes but how you handle those mistakes is how a business is perceived. In this case this mistake was handled extremely poorly. Or it was very much a bait-and-switch situation and intentional.
Petland Vineyard is a US Pet Store based in San Antonio, Texas. Petland Vineyard is located at 1309 North Loop 1604 W #101, San Antonio, TX 78258, USA.
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