So as the cherry on top, my husband was angry because of Angel's sexist remark that my husband should get his dad or step-dad to help him take off the handle & bathtub spout to clear the blockage instead of his girlfriend. Making it clear that he assumes that I am incompetent simply because I'm a woman. Seriously? How unprofessional is that to make rude remarks about a client's wife right to their face?
**Update** Our Home Insurance Company fired Plumbing 3000 and refunded our money! The insurance company is refusing to pay the outrageous bill they submitted to them.
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I figured maybe they had turned some valve but then forgot to turn it back on or maybe the bathtub spout wasn't on all the way or something.
I bought a toilet from Lowes. Lupe and Kenny were extremely professional. They came and did the work at a high level. They came at the promissed time.
& please note, there was NOTHING wrong with the cartridge or installation, which I did all by myself 2 months prior.
So. I called the next morning to schedule them to come check on it.
Well Angel called me & immediately began blaming it on me saying that I must not have installed the cartridge correctly when I changed it out 2 months ago and that I definitely did something wrong and that it was working fine when he left & that he ran the water for 15 minutes before he left (LIE!!) & that it was working fine. My husband was in the room with him the whole time & he only ran the water for 30 seconds max.
Instead he is on the phone raising his voice at me & having an extremely bad attitude & unprofessional demeanor, saying that I messed it up, even though I changed the cartridge LONG before he came & the water was working fine up until the day he changed the spout.
"Stuff happens" and I needed two new toilets installed. Technicians, Lupe and Kenny, to the rescue. Thanks, guys, for your expertise and professionalism.
I ordered a dishwasher at Lowe's and Plumbing 3000 installed it. The two men who arrived were professional, courteous, friendly, very efficient and extremely careful with the counter, floor and cabinets while installing the new dishwasher. They were here for quite some time, because the tile didn't extend all the way underneath the dishwasher and the fit was extremely tight. They never showed their frustration - which I'm sure they were experiencing. I found them to be exceptional workers and would use them again as a result!
At the very least, do not let them send Angel to your house.
They didn't caulk the bathtub spout, but he said that he was going to put in a request to the insurance company for them to pay for the replacement of the entire shower pipe. So I said okay & waited a week & still didn't hear anything back from them & the receptionist acted extremely confused when I asked about it & she said there were no notes about it.
ORIGINAL: The only reason this company is still in business is because suckers like us have home warranties that force us to use their services & pay them regardless. If your home warranty tries to get you to use Plumbing 3000, REFUSE & demand they give you somebody else unless you want an extremely unprofessional experience.
If he were a professional, he would have just said that he's sorry that it isn't working, that it wouldn't be because of the bathtub spout installation, but that he will come check on it for me.
Angel managed to turn what could have been a very positive experience to a very negative one with just his rude, presumptuous, sexist attitude.
Do not let them in your house. We had a simple water heater repair. Plumber put in two elements and thermostats, stated that it was fixed and walked out. An hour later we have no hot water so we called and he stated "it was working when I left, call an electrician." We had an electrician friend come over and he discovered that the top thermostat was damaged and would not allow the reset button to be pushed in so the plumber never even checked to see if it was operational before he left. Our friend put in another thermostat and now it's fixed. Then we discovered that the plumber had washed out his equipment in our bath tub leaving it filthy! Their truck didn't even have their name on it to identify their company! It seems like this company is the choice of the home insurance companies. Demand someone else!
At first I was satisfied with the work because they seemed to find the problem quickly, fixed it, & had it moisture tested. It was apparently as simple as the previous owners of the home put the wrong bathtub spout. So they changed it out, ran the water for a few seconds, didn't see a leak, & left.
At this point I needed to free up my guest shower because I had someone coming over to spend the week with me so I couldn't wait any longer. So I caulked the bathtub myself, waited a day for it to dry, turned my bathtub water on & the water ran for 1 minute & then shut off. Everywhere else in my house was working, but no water would come out of my bathtub. I was a bit annoyed, but figured it was probably something very simple since the water was working fine before they changed the bathtub spout.
So Angel did end up going to our house while I was at work after his rude phone call with me. A few hours later my husband called me to update me on the progress.
This was a situation that could have ended with a 4 or 5 star rating, but instead, here we are with this 1 star rating because Angel can't seem to help being rude to his customers.
UPDATE: They didn't even fix the problem! Called Allied Home Warranty & told them do NOT send me Plumbing 3000, so they sent out ASAP Plumbing instead & what a difference! Marc came in and immediately found the original issue AND the extra problem that Plumbing 3000 created for me. They installed a bathtub spigot that was too small for my garden tub and didn't fix the original leak which was coming from the overflow drain.
Plumbing 3000 is a US Plumber based in San Antonio, Texas. Plumbing 3000 is located at 7726 Montego Rd, San Antonio, TX 78250, USA.
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