Edit: I wanted to add this because I find the responses from the Owner on other people’s posts hilarious. It’s automated, never apologizes once, and rudely frank. What a joke.
The management staff here is awful, lazy, ignorant and rude. I have had to call them for a week or more to try to find out how much my rent is, because they would try to overcharge me. The gate is always broken. There is no parking because parking permits are not enforced. There are auto burglaries all the time. The parking lot is really dark at night. They don't have a security guard. A while ago there was a carjacking in the parking lot in broad daylight. Be warned.
I’ve lived here in 3 different apartments for 3 1/2 years and they have always charged me $300-500 worth of damage every time I moved out and I’m a clean person. I do like the facility but just warning you that they will get over on you and charge you for false damages and charge you for a so called ‘professional cleaning charge’ and ‘professional carpet cleaning’ fees when you move out. Be prepared! Plus some of the staff is horrible!!!
Hands down the worst complex and property management I have experienced in my ten years of living in apartments. While living there it is decent.. respectable maintenance staff. However the people in the office, especially the one lady in charge, will be the most unintelligent and/or unfriendly bunch of humans you’ve come across in a long time. Really what pushes it all over the edge is how they strong arm you when you leave. I swear it doesn’t matter if you lived alone, with no pets or visitors, in their unit for 6 months - they WILL send you a bill of $300/$400 (minimum!) with no reason as to what you could have possibly damaged. And when you try to inquire they will respond with “we have pictures” (whatever that means) and “if you don’t pay this we will send it to the credit bureau”. I even moved to another unit in the same complex and they did the same thing. DO NOT LIVE HERE. LISTEN TO ME AND EVERY OTHER NEGATIVE REVIEW. A past employee of this complex actually left because they claimed they were doing shady things like that to just get as much money out of you as humanly possible. Not sure if that’s true but it sure did seem like it in every situation I had with The Estates! Stay away! STAY VERY FAR AWAY! They’re a bunch of crooked crooks!
Oh my god. If you're thinking about living here, stop right now, because it will be a nightmare. The staff are the rudest people I have ever met, and have no idea how to handle customers. If you ask for maintenance, they won't have them come help you until perhaps weeks after you asked for them. I once went to get a package that was delivered, and I was in a rush, so I was pretty distressed when I heard that their mail room was locked. The lady in the office told me there was nothing she could do about, so I asked her if there was a key somewhere. Realizing I wasn't leaving until I had my package, she decided to call her manager and ask where the key might be. She finally found it, and I had to rush out of there after getting my package. I don't know why she wouldn't think to get the key in the first place. At one point when we were trying to give our sixty day notice, one of the women who was talking to us would absolutely not acknowledge my mother at all because she wasn't on the lease. She wouldn't answer her questions or make eye contact with her in any way. On top of that, when the workers were on lunch break, they neglected to put a sign on the door, and when my mom knocked on the door because it was locked, a lady eating an apple stared at her across the room, rather than getting up and letting her know that it was their break. We also had someone break into the mailboxes and steal a bunch of mail, and I've heard of cars getting stolen here too, because their gate is CONSTANTLY broken. Altogether ridiculous, not worth your time or money, I promise.
We've been here almost 5 years. Always clean, nice fitness center. Good for family's, mostly kids at the pool. Convienent online rent payment, but it's considered late on the 3rd and will get a late fee. Parking is NON EXISITENT!!! Unless you pay for a covered spot or garage. Maintence staff is amazing!! Friendly, quick and sufficient.
The Estates Of Northwoods is a US Point Of Interest based in San Antonio, Texas. The Estates Of Northwoods is located at 17635 Henderson Pass, San Antonio, TX 78232, USA.
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