My roofing experience w/ Cloud Roofing was the WORST I've ever encountered with any roofing company I've have ever used in the past. The final product of my roof replacement left for a WAVY ROOF throughout. They never spoke to me about re-decking options and/or replacing rotten wood. When I called to remedy the situation...Cloud roofing (Aaron & Mr. Ken Cloud) gave me a run around that lasted 5 months. In the end, they wouldn't do anything to repair or redo the job. They blamed the quality of the poor job on simply being bombarded due to the storm, and they simply couldn't keep up with the influx of jobs. In addition, the owner went on to say that, "well, all houses in Leon Valley have wavy roofs...it's not a big deal". My experience was one of a RUSHED JOB with POOR workmanship, broken communication, lack of customer options, neglected upfront quality control, and very low standards in the overall job that they provided. I would definitely NEVER DO BUSINESS with Cloud Roofing again, and I encourage you not to unless you want to be taken advantage of by being given a SLOP roof job. Spare yourself the agony! This company should be ashamed of themselves.
Had issues with the quality of work done by the Cloud Roofing crew hired to install roof. The owner, Ken Cloud, did contact me and visited my home but all he did was make excuses and yell at me. He said that customer satisfaction is not his responsibility. You would be wise to go with another company as his integrity and basic customer service skills are lacking. Due to my customer experience, one star is one too many.
I recently had a roof repair done prior to hurricane Harvey by this company. I had a leak around the chimney which had leaked inside on the ceiling.There representative inspected the area to be repaired and gave me an estimate of $850.00, and an estimated schedule for the repair, which as approximately in two weeks. With the hurricane approaching I was concerned that I would incur more damage inside so I call the representative and he came out and put a tarp around the suspect leaking area. This temporary solution held up during the storm and I did not have any more leaking inside. About two weeks later a roofing repair crew came out to do the repair which took about an hour. A week later I received an invoice for $850.00, which was the same as the estimate. I spoke to the representative to
Cloud Roofing took a year and 3 months to complete the work on my home. Every time I had a question and called their office, I would get a different answer. I was told the owner would call me and he never did. The contractor told me I wouldn't have to be home while he repaired my broken window, and he couldn't fix the window from outside the house, so he only fixed the screen, and it was the wrong window! I had to pay $171 to have the wrong screen fixed. Disregard the glass! I wouldn't go through them again. The employees lied to me and they didn't give me an estimate. They kept saying just to pay the deductible. That wasn't true. I had a terrible experience with Cloud Roofing.
This is for the man driving in the brown colored Escalade. Maybe next time you won't be cutting people off while trying to hurry up and switch lanes to get off the high way. P.S. you may not want to be advertising your business while driving like an idiot. Jerk.
express my concern that the cost of the repair was very high for the materials and the the time spent to do the job.The representative offered to reduce the cost buy $100.00 but I feel $750.00 is still very expensive for the repair. I asked for an invoice refelecting the adjustment and a detailed list of the repair. Waiting to see if this happens.
Cloud Roofing Company is a US Roofing Contractor based in San Antonio, Texas. Cloud Roofing Company is located at 434 Breesport St, San Antonio, TX 78216, USA.
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