Northwest roofing did a nice job at a fair price. The job site was left clean and everything happened on the time line that was stated.
After having a few quotes on roof work needing to be done, Norwest Roofing had the best pricing and their reviews were neck and neck with the other 3 companies I was considering. Jared was great to work with and easy to get ahold of. He kept me up to date on what was happening the day of the repairs. Norwest was able to come out for the repairs within a week.
Update! Jacob, a co-owner, contacted me and just came out to clean everything up. He was kind, responsive, accommodating, and apologetic. He and another gentleman did a very thorough cleaning. Norwest has also revamped how they approach their jobsites and will now leave flyers on neighbors' doors to stay ahead of these kinds of situations. I think this was just an honest mistake and a fluke. I was very pleased with their response, and my neighbors seem happy with their new roofing. I'm impressed with how they handled this situation and are now being proactive. They very generously offered me an HEB gift card for the inconvenience. In short, I appreciated their sincerity and willingness to make things right. OP: I'm not a customer, but my neighbor is. They had their roof done a few weeks ago, and my yard on that side was left covered in debris, including shingles, paper, pieces of metal, and nails. I had the displeasure of stepping on a nail. Thank god my dogs didn't! No note was left on my door and no attempt was made to contact me regarding a clean-up. What kind of reputable company would do something like this? Disgusting behavior by the roofing crew!
I recently had Norwest Roofing Company replace a standing seam roof at my business. The roof was old and suffered hail damage in the April storms. I was very pleased with the customer service this company provided. From the first phone call to the completion of the job everything went well and as planned. The crew was asked to start on a Friday due to the office being closed. They were there early and worked through the day to get the old roof removed and all old materials were hauled away at the end of the day. When they started the replacement the following Monday, they were very mindful of the fact that our parking lot would have several cars and people coming and going for their appointments. They were never in the way and made sure that areas to avoid were properly marked with caution tape. The end of each day everything was picked up and left clean. When the job was completed they even trimmed up some trees in the parking lot at no extra charge. The roof looks amazing and I couldn’t ask for anything better. Thank you Norwest Roofing.
Needed roof fixed before selling house. Norwest came out to assess and gave estimate within 24 hours. Price was competitive and roofers were pleasant, professional, and knowledgeable. Overall, a very good experience! Would definitely use them again if needed. Highly recommend!
Norwest Roofing is a US Roofing Contractor based in San Antonio, Texas. Norwest Roofing is located at 15603 Babcock Rd, San Antonio, TX 78255, USA.
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