Shield did an excellent job! I have a difficult roof to work with because of an add-on and had a persistent leak as a result, and although it required extra materials and labor, they took care of it expertly and for no extra charge. The leak is gone. Mason was very helpful and courteous and was clearly concerned with doing the job right and making sure I was happy with the work. The guys worked very cleanly and efficiently - finishing in one day, left no mess and were also very courteous, conscientious, and friendly. You cannot go wrong choosing these guys. Value, quality, and all the intangibles are there.
Filled out an online request for this company to come look at my roof on Friday. It's now Tuesday and I've received no response. I called the company to see if I can get someone on the phone. Speak to a rep who tells me theyre booked until April, but someone could at least come look at it. I say ok, when can you look at it, then instantly changes mind on that, and says they cant even look at it until April. They came recommended from a friend, but apparently doesn't even feel the need to capture my business. Could've emailed that to me Friday, and I'd already have been looking for someone else. Wish I could put half a star... NO HELP AT ALL!!!
To say I was a difficult customer is an understatement. But through it all Shield Roofing was patient and courteous. Initially I had trouble getting permission from my HOA to put a new roof on. After a couple of months I finally received permission. Shield Roofing honored their initial quote even months later. While putting on the new roof a sudden rain squall appeared but the employees remained on the roof to put on a covering to avoid leaking inside. This was January and it was quite cold but they remained on the roof to protect my house. After the Spring hail and rain storms our roof held up with no problems. As for the warranty. This August we ask Shield Roofing to do some minor fixes and even though they were still repairing roofs from the Spring storms and were stretched quite thin they found the time to send out employees to do the fixes. Overall I have been very happy with Shield Roofing from start to finish and even during the warranty.
An outstanding experience. We have a complex rolled metal roof, with multiple valleys, dormiers, separated sections, breezeway/garage, all interconnected. No insurance involved. We received 6 estimates. Shield was about the middle of the pack. One outfit didn't even inspect, just looked at a Google Earth view and shot us an estimate that was ridiculous. Mason was our contact person, who performed a very extensive inspection; explained his plan in detail, including possible eventualities including potential for additional costs, such as for subroofing material replacement; and then personally supervised the project with at least daily visits. He was always readily available for questions, and was so patient with my numerous Type A inquiries. The crew was remarkable. All were pleasant, very polite, considerate of our needs during the process (about a 3-week construction), and performed excellent cleanup. These guys worked until dark (this was last summer, so they were there until nearly 9 pm) on several days. We had some rain in the middle of the project - a crew hustled out and covered the roof with an impermeable material. These guys were climbing around on our roof during a thunderstorm! Excellent attention to detail; we ended up with a much better roof than what we had before. Highly recommended.
Shield did excellent work on a roof that was very difficult to work on. Additionally, it started to rain however, that did not stop Pablo from completing the job. Thank you Henry quick and efficient response to my roof repair needs.
Shield Roofing is a US Roofing Contractor based in San Antonio, Texas. Shield Roofing is located at 19179 Blanco Rd, San Antonio, TX 78258, USA.
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