They have a decent selection of women's shoes but it could be better. Not many clothes for sale. Seems like mostly kids or men's shoes. They charge sticker price but have sales sometimes.
the place wasn't even that crowded or busy to be ignored by the whole staff. Seems like the staff is more concerned with socializing and goofing off. they would get a shoe size for me then ignore me. I asked someone else for a larger size shoe and they said "we don't have it," and left it at that. I had to once again go track the guy down to ask if he could find out if another store had it. He didn't even offer me to look at other shoes. Whenever I asked questions i had to track them down. They were no help at all, very useless and lazy staff
I initially went to Foot Locker to pick up a pair of shoes they advertised online. I walked in and no one acknowledged my existence. After going out of my way to track down an associate the dippy young sales associate immediately dismissed my request by stating "we don't sell those kinds of shoes." After I pointed to them on THEIR website she was at a loss. She then ignored me and started talking to someone else. I left the store and walked over to FINISH LINE just across the way.
A few weeks back, a staff member recommended a cleaning product for our sons new white shoes which were purchased at Finish Line. After 1 use of the product, the shoes were frayed. During our visit, an employee suggested to my son to contact the shoe company. Thankfully Erik, Assistant Manager, went above and beyond to make certain we were satisfied customers. He understood my sons frustration and offered a store credit for the product and assisted us in ordering new shoes at no additional cost. Erik accommodated us in a professional and generous manner. Finish Line should be proud of the excellent customer service he provides their customers.
Rude manager and employees, called to reserve a shoe and told yes over the phone, yet when we went in person they were sold. I wouldn't have given such a bad review if it wasn't for the shear disrespect given to me by the manager and absolutely no attempt on his part to remedy the situation.
Let me just say COMPLETELY different experience. When you walk in, ask for Jonathan. VERY helpful young man. I asked him the same question and immediately he walked me over to where the shoes were. He got me my size and helped me out in picking out some running socks he highly recommended. The young lady (her name is escaping me at the moment...sorry) at the cash register was very sweet and very helpful. I will never walk into another Foot Locker ever again and will use only Finish Line.
Finish Line is a US Shoe Store based in San Antonio, Texas. Finish Line is located at 15900 La Cantera Pkwy, San Antonio, TX 78256, USA.
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