This is by far, the WORST experience I've had with a bike shop in San Antonio. My boyfriend and I purchased tune up's for our bikes from groupon. My boyfriend took his bike in the day before I took in mine. They called and said his was ready. He had just purchased the bike from Target and the owner of the bike shop noticed there was a broken screw in the tire but didn't repair it. That was my boyfriend's experience. I come in with my bike the day he's there to pick his up. As I walk my bike up to the owner I smile and said, "Hey there, how's it going?" The guy snivels a bit and says (about my bike) "well, that bike is alright I guess, I mean it's better than a Huffy." and he starts to laugh. My issue is this...I just walked into your establishment and said hello how's it going and before greeting me, the owner chose to insult my bike instead. I have a decent Schwinn. I paid about $350 for it. At the time, I was 100lbs heavier and needed something that worked with my weight and something I could afford. This guy doesn't know me, or know my situation. I came to this shop for help in tuning up my bike and cleaning it. I also needed new brake pads and I needed a spoke put in. Right after we bring the bikes home, my boyfriend had a seizure and fractured his back. Not even two weeks after that happened he broke his leg so we have not had a chance to ride our bikes yet together. I went to take my bike out this past week and discovered that I had paid these guys an additional $20 to replace my spoke. It was actually just tucked inside another spoke and not replaced at all. I also didn't get a run down of services performed like my boyfriend did. Please don't waste your time by taking your bike here. You won't get what you pay for!!!
Second , i purchased a new tire for my back wheel, (keep in mind, I left them with my bike not flat) I picked up my bike as soon as they got finished, when I got home the tire was flat. After calling, I was told I was going to have to pay for a tube, that the tube probably already had a hole. ( around that not word for word) from a customer point of view , I feel they should have checked the tubes after buying a new tire and a full tune up? The tube cost wasn’t the problem, the problem was the over all experience. I suggest not going if you want great customer service.
I've purchased 3 bikes from Bike city over the past several years, and also 3 of my friends. Top quality staff and service! The staff here is by far the friendliest and most helpful. Anytime I need a tune up or new parts, they quickly get it done. They go over your bike in detail, and take care of what needs to be done. Very thorough. I don't know where these negative reviews are coming from, every person I have ever sent to Bike City has had a great experience. Go check them out and see for yourself, it's a great bike shop.
After being a customer for 5-6 YEARS and buying a few bikes and referring. I barely was informed after buying a groupon coupon for a full bike tune up that I had 50% off automatically buying the bike from them. I did show the employee that received my bike I had the groupon, he didn’t write it down on the paper etc etc, the employee that was cashing me out when picking up my bike was going to charge me the full price, until I showed him the groupon I brought, he stated I receive half off regardless, (That would have been nice to know from the beginning instead of seeing full price at first) that’s the first issue,
I've known Luis since he worked at Bike World on Broadway in the early 90s. I have followed him to his shops on West Avenue and now on Blanco. His customer service is first class and unmatched. His knowledge along with his attention to detail of every bike I've taken to him will keep me coming back.
I used 2 Groupons for major tune ups on my road and mountain bikes. Guys did a great job - bikes were spotless and properly adjusted. Parts & installation prices were very reasonable. I am happy I decided to have this done by Bike City!
Bike City is a US Bicycle Store based in San Antonio, Texas. Bike City is located at 7115 Blanco Rd, San Antonio, TX 78216, USA.
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