However, after deciding to visit Bike World at 281, I was pleasantly surprised. I had the good fortune of being greeted and assisted by Anissa Avalos. Not only did Anissa promptly greet me as I was browsing, she was genuine in her desire to help. After spending some time sizing me and having me test ride the bike for some time to ensure it was a good fit, I made my purchase right then and there.
Extremely helpful! I work weird hours, and the manager Mario has stayed late to help me. Willing to work with you figure out what you need or want. Customer service that makes sure you leave satisfied.
First off, I have worked in sales a combined 15 years in both retail & corporate environments. Therefore, I tend to be highly critical anytime I have a poor purchase experience which sadly is often.
As a sales professional, I cannot stress enough how important her approach is in any customer facing role. As a result of how Anissa treated me and her approach to helping me pick the right bike, I will buy from her and only her for any of my bike needs moving forward.
It handles great downhill and shifts smoothly.
I needed a minor repair done on my daughter's bike, so I took it to Bike World. I was greeted at the door and immediately assisted by the repair staff. They explained to me the problem and what would be required without making me feel stupid. They could have taken advantage of my lack of knowledge and up-sold me, but they did not. The bike was fixed within the hour for a fair price. The whole experience exceeded my expectations. If I ever need a new bike or another repair, I will definitely come back to Bike World.
Usually I will shop a few places as most consumers do. However in this case, I was so incredibly pleased with the genuine and consultative approach Anissa took when assisting me, I knew there was no need to. Not once did she try to sell me anything I did not need nor did she apply any pressure when I was making me decision.
Love this bike shop got a Merlin 5 and love it.
-Ryan
Very professional and excellent advice for beginners. They are not trying to sell, they advise wise and very responsible. Thanks!
Thank you Anissa for performing in a manner of true integrity and excellent, client focused service. You have an incredible career ahead of you and thank you again for an amazing bike purchase experience.
Bike World At 281 is a US Bicycle Store based in San Antonio, Texas. Bike World At 281 is located at 15675 San Pedro Ave, San Antonio, TX 78232, USA.
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