I would like to thank Mr Bill (manager) and Mirian. You guys are awesome.
We have a storage unit since April at this location, on Sunday we brought more to put in storage and ended up renting another one so now we have two. That day Mr. Philip M. (I don't remember his whole last name) came to our truck parked in front of some trucks because we didn't want to park on the spots to unload and block people we were waiting for our unpackers so Mr. Philip came knock and said "I need you to move this truck NOW! You are blocking my trucks from the public" (super rude) my husband said we are waiting for our unpackers to come he replied "honestly I don't even care you need to move it now" we were very upset of the treatment he gave us and his customer service was beyond bad. Maybe someone needs to train him again. People pay a lot of money to store their stuff to be treated like that.
I had some electronic problem with my truck harness to connected the trailer lights. After visiting 3 uhaul locations in San Antonio... Bill was the only one who figured out and fix the problem in no time (genius ) thanks to Bill now I can deliver my merchandise to Spring Tx. on time ")
Service is the worse I've ever seen, only one employee working the counter. 50 minutes waiting time. They should have a better system.
Could use better customer service. They think they're being helpful but they're really not. Be more energetic, people. Fake it till you make it.
Expect a 50% total cost increase at pickup. Add in extras and it's a surprise, not the advertised cost.
U Haul Moving Storage Of Woodlake is a US Moving Company based in San Antonio, Texas. U Haul Moving Storage Of Woodlake is located at 6745 W Farm to Market Rd 78, San Antonio, TX 78244, USA.
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