Attention was placed quickly however it was after that gives me the reason to rate a 1 star. I purchased some toddler Doc Martins a size 10 and was told I had to place it in order. The manager didn't check other stores for the shoes. So I did it. Its Wednesday Oct. 5th and still no email with the tracking info on the shoes. I purchased them on sept 30. I returned back to the same location to exchange some chuck Taylor's(from a 9 to a 10). The so called " manager" said he'll check with ingram for the size cause they didn't have it. The man called Ingram only to conversate with her on the phone. I was at the register while he did this. In front of me the customer, he carried on not informing me of the shoes. So the young lady at the register said she'll look it up since he is not answering us. The computer read there was a 10 at that location. So she began looking. She went next door at the journeys for adults and found them. She did more than the manager and behaved mire professional than he did. Then I asked about the doc martins. I didn't receive my email receipt nor any transaction nor shipping info. He supposedly called and told me the woman he spoke to said shell be sending me an email today which was on the 3rd. Still nothing. Nothing on the boots nor the money that was pulled from my account. This was horibble customer service.
Journeys Kidz is a US Shoe Store based in San Antonio, Texas. Journeys Kidz is located at 7400 San Pedro Ave, San Antonio, TX 78216, USA.
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