I recently purchased a pre-owned vehicle from Olmos Park Auto Group, and overall am very pleased with my buying experience. I had read some reviews about poor service, so was a little hesitant going in, but I was really interested in a specific vehicle they had listed so I gave them a shot. They let me take the vehicle out for a test drive by myself for long as I wanted while they worked on financing. Most places have a rep come with you and take you on a canned route. Letting me take it out for a spin by myself isn't something they're likely to do if they trying to hide something. The financing process did take a bit longer than I had anticipated, however, so while I was waiting I reached out to USAA and got immediate approval for a loan, so I went back in with that approval and signed the paperwork. I actually was even able to negotiate the price down somewhat from the asking price as well. The evening of the purchase, however, while driving the vehicle check engine light came on. My initial thought was that ownership probably knew of the issue and had intentionally not disclosed this to me at purchase. I had it looked at separately and it turned out the catalytic converter needed to be replaced. I drove back to Olmos Park the following day to discuss the issue with Steve. I fully expected him to basically say "tough luck" since I purchased the vehicle "As Is." I did not tell him that I had the vehicle inspected, and knew what the issue was, just that the check engine light had come on. Steve surprised me by offering me a loaner car while his service department took a look at the vehicle. When I returned the next day, Steve had had his service department diagnose the problem and replace the catalytic converter at no charge. Steve had no obligation to do so, as I had already finalized the purchase, but he did the right thing and resolved the issue willingly. Everyone at Olmos was very friendly and helpful, and I'm happy with my purchase.
Steve, the owner is very professional and accommodating. Honesty in the used car business is what you can look forward to here.
I visited Olmos Park Auto Group after viewing cars on CarGurus, and the Honda I wanted to test drive was rated as a good deal. I met Steve, a very nice and calm gentleman, who let me test drive the car on my own and supplied a free CarFax. I was not pressured in any way, and felt comfortable that this was the car for me. I asked if I could let my mechanic look at the vehicle, and he obliged. After Mr. Yang, who I trust completely, looked at the car, he let me know the car needed two minor maintenance needs. I went back to the dealer and spoke to Steve and Mike. Although the vehicle was sold as is, they said they would have their mechanic look at it. This was late Monday, early Wednesday they called and let me know my car was ready for pick up. When I walked in Steve handed me the key, said no charge and enjoy! Steve, Mike, Ofelia, and the nice gentleman who helped prep my car where all very kind, and I felt went above and beyond! I have already told a few people about this place, and when it’s time for another used vehicle, I will definitely be going back to Olmos Park Auto Group!
I don't usually write reviews, but I owe them a thanks for the service and value I got out of my SUV buying experience a while back. The pricing was on point and the team there facilitated the sales experience around my schedule and were helpful in getting me in to the right vehicle for my active life. Great job, and much appreciate. Still luv my SUV!
We have been in the business for some 40 years and institute fair business practices with all our customers. All our vehicles are of good quality and sold at market price based on make, model, year and condition. Although we are unfamiliar with this incident, there may be other issues not revealed. If a customer is asked for additional down it is the directive of the finance company. Their job is to assess each applicant appropriately, determining the amount that can be financed and the customer's ability to pay while minimizing the risk of default. Furthermore because vehicles are most often the second largest purchase a consumer will make, the process can be lengthy. However, we do have a 95% approval rate from our lenders. So rest assured when financing is required, we make every effort to secure affordable and fair financing, for all our customers. We hope you will take the time to call or visit our store and witness the professionalism and quality inventory on our lot. We look forward to seeing you.
Olmos Park Auto Group is a US Car Dealer based in San Antonio, Texas. Olmos Park Auto Group is located at 319 W Olmos Dr, San Antonio, TX 78212, USA.
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