The hostile male behind the counter needs to be flogged. I've never been spoken to or treated so rudely by any healthcare related clerical person in my life. He is horrible both on the phone and in person and needed to be fired LONG AGO. He needs to find work far away from all human contact. Dr. Cawthorne was the only reason I tolerated him. She was wonderful... but he tells me she's long gone and they don't plan on hiring another doctor in the foreseeable future!
The Therapist were great but the customer service is bad. The gentlemen who sits at the front needs to find a different type of field. He is cold and insensitive to the Mentally Ill. They should be reported. A patient who is diagnosed as Bipolar misses appointments and instead of showing concern, they discharge this person from their services without medication and without a referral. The gentlemen at the front gets to make these decisions. HORRIBLE PLACE. I work with a mentally ill population and I will let all know!!!!!
thanks for helping me in a time of dire need! NOT!
It will be on your conscious if anything happens
I have memory issues, and they know this, and today when I called to see when my next appointment was they told me that I have to find a new doctor because I missed my appointment!
I can't comment on the quality of the medical providers because I was never actually able to see one. Well done to the gatekeepers/guards.
The worst customer/patient service I've experienced in a health care setting. I never was able to get someone actually answering the phone; my messages were never returned; and the front office staff seems to be trained in how to alienate patients.
Trying to make an appointment is impossible! Despite their guarantee that they will call to make an appointment for you within a week, they actually take months. It leads me to suspect there are several misleading things on their site. If I could give it negative stars then I would, their policies do more harm than good to someone who is mentally suffering.
I can only presume that the clinic is resting on the laurels of the hospital they're affiliated with (Baptist San Antonio). Avoid it if you can. And if anybody on the medical staff wishes to contact me about my experience (in your facility), please do. It will be the first time someone at your facility with any sort of authority has actually bothered to contact me.
The facility is cold, impersonal, and is designed like a fortress to keep the bothersome patients out and the employees safely ensconced and out of sight of anyone waiting for an appointment. The waiting room (and I think it's actually quite a stretch to call it a "room") is the epitome of dreariness. If the physical environment or atmosphere of the facility is usally a reflection of the staff, then I can only say "bravo", since in this case they seem to match perfectly.
Way to go! It is a good thing I am not in need of help because I have issues with depression and stuff... oh wait...
Urgent Behavioral Health Care is a US Doctor based in San Antonio, Texas. Urgent Behavioral Health Care is located at 311 Camden St #510, San Antonio, TX 78215, USA.
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