Too long for someone to respond to call or follow through with requests; like a nursing home, not a hospital.
Very disappointed. After arrival, my loved one waited over six hours before her meds were delivered. Many were overdue and after five hrs we asked how much longer, we saw the paperwork wasn't very far along.
Great facility. Very clean, visited some family members and was immediately greeted with a smiling receptionist. They even offered us water or coffee! Great service and great care!
Shame on them.
A couple of issues discussed with someone suppose to be in charge were never addressed.
I currently have a loved one b there and seems add if I'm always having to complain about things to director. Takes them along time to come and adjust them to where they're not slouched, you push the nurses button to come in and they don't till about 15-20 minutes later, not to mention that's them standing thought outside your door finishing a conversation about replacing a personal cell phone. And if the machines are going off, including the ventilators, they still don't rush in. Looks nice, but let's just wait and see about improvement from either facility staff or loved one. Met one nice nurse you'd be lucky to have, Mauel. These people sometimes forget they will be there at one point as patients!!
2nd time customer, some of the staff is old some of it is new. but they do seem to be trying hard to overcome the impact of less medicare dollars, shortage of staff and all the downsizing medicare incentives which are now penalties have caused. The greatest improvement is humility, Although they a way to go towards excellence they still have a decent facility for critically ill and vulnerable patients. The organization for critically ill is better, but cannot say the regular hospital is too bad. I do feel safe enough. helps if you keep on them and advocate for yourself. Signed P V Guerra
We are hoping things will get better soon or we will be moving her.
We had a very positive experience with LifeCare, and were there for over 5 weeks after my husband had a very serious stroke. The nursing:patient ratio is low, and we felt like we got the attention needed for a high-maintenance patient that was unable to walk. The staff was very responsive to our needs. Nurses and CNA's are friendly, caring, and professional. If we did have problems with any staff not giving us the most professional care possible, we simply reported it to the house supervisor and the situation was quickly changed. Rehab teams were excellent, and got my husband ready for the next phase of his recovery. We were very proactive, and very involved with his "team" there, so that was probably part of the reason we had such a good experience. Any relationship relies on communication, and we had that with LifeCare - they were very responsive to our needs. Excellent facilities, parking, location. This is the cleanest hospital I have ever been in, and I have been in a lot of hospitals.
Lifecare Hospitals Of San Antonio is a US Hospital based in San Antonio, Texas. Lifecare Hospitals Of San Antonio is located at 8902 Floyd Curl Dr, San Antonio, TX 78240, USA.
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