I had recently bought a new house and wanted new furniture but didn't want the hassle of figuring out designs. On the recommendation of another customer in my neighborhood, I went to Bassett. I met a skilled designer named CindyG, who came to my house, took measurements, listened to my concerns, took thorough notes and said she'd see what she could do. She selected a new bedroom set, an area rug, a china cabinet, a dining room table and some other items. Everything looks excellent and better yet, she found some items on clearance which saved quite a bit of money. Bassett is NOT cheap! I am very pleased. I gave four stars instead of five, because of Bassett's very high prices. But all things considered, I am very pleased with their products and services.
I have lots more that I need to buy, but will take my business elsewhere.
Had an awesome experience here. Learned a lot about this place. First off, it's not Ikea, so don't expect that pricing. It's pricey, but it's quality. Real wood, manufactured here in Virginia. They sell mattresses from all the tempurpedic brands, so: Stearns and Foster, Sealy, and obviously Tempurpedic. 30 percent military discount year round. They do furniture delivery all around San Antonio to include Austin. Very cordial salesman who can hold a conversation and aren't pushy. The guy we talked to was Roger, I highly recommend asking for him if you're buying here.
I purchased a beautiful leather sectional in navy blue!
I made a large purchase (over $20,000) and cannot be more disappointed. First, the delivery came well over the advertised 30 days and almost two months later, my order is not complete. I should have gone to Rooms to go for my furniture as the quality is the same and I would have had my order in a week and would have saved a lot of money. I found that it is much more cost-effective to go to specialty stores to get what's needed. For example, for drapery, go to a window treatment specialist. I realize that this might make for a slight inconvenience, but it would be well-worth it as your frustration would likely be spared. So, now, almost two months later, my order is still not complete, in addition, I have to wait for Bassett's installer to have the time to install what I ordered, that is, not until my order is delivered.
Our sales person, Carol Hilburn, is great, but I don't think I will be buying anymore furniture from Bassett. The media center we ordered was delivered without all the hardware and missing one of the shelves. It has been almost 2 months and we still do not have a complete media center. Carol has been great but their service department is horrible.
Months later and still having problems. No one to install drapery. Looking back, From all the crap that Chelsea sold us, I lost my living room space as I trusted her too much and bought everything she suggested. I have enough furniture to open my own store!!!!! They don't refund, but I am going to do what my lawyer told me to do and if that doesn't work, off to court we go and the better business bureau will know about this and the news and I will be posting a review in the local newspaper. More to come...............Bottom line, if you want good furniture and furnishings where someone won't try to sell you everything, then not deliver, go to Pottery Barn or Restoration Hardware.
The saleswoman made sense of her job by telling me "that I have the best job as I get to spend everyone elses money." What a shame.
This is an update: please read this whole review before even stepping foot in their door.
Overall, I regret the day I walked into this place and fed false promises.
Bassett Home Furnishings is a US Furniture Store based in San Antonio, Texas. Bassett Home Furnishings is located at 17603 La Cantera Pkwy, San Antonio, TX 78257, USA.
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