2 - technician told the client "you're busy. leave the phone down."
Only 3 of us had pedicures, while all 4 had manicures. I'll admit that removing the one pedicure was a last minute modification to the appointments (i.e., we told them when we walked in that we scheduled one pedicure too many), but that didn't seem to be an issue.
I made reservations for myself and 3 other ladies for 1:30 this past Saturday. When it became clear to me (at noon that day), that we may be late for the appointment, I called to ask if it could be moved to 2:00. The receptionist told me "yea, I'll let the technicians know. But it would be better if you come earlier."
The services were fine, for the most part. I think there may have been some misunderstandings that led to us feeling unwelcome and I only choose to outline them in an effort to encourage the management to assist the technicians in appropriate communication/interaction.
Came for microblade eyebrows and Jennifer did a awesome job she's great I love my new brows thanks Jennifer P.S no pain and no swelling or redness a plus in my book
I went to Altesse to see if Jennifer Vo Cox could fix my micro blading nightmare! And let me tell you she did an amazing job! My eyebrows look amazing! I am so happy that I cried ! The team there was so kind to me and if it wasn't for her AMAZING SKILLS I could have been scared for life!!! THANK YOU SO MUCH JENNIFER!!!! If you need your eyebrows micro bladed go to Altesse!!!!!
1 - one technician was clearly unhappy with her client. When the water was brought over, the client felt like it was cold. The technician says "no, it's warm." The client disagrees and asks for warmer water and is given scalding hot water that the client winced at. (Goldilocks - am I right?). In any event, this can be overcome. I'm sure she wasn't testing the temperature of the water before bringing it to the table. Later in the service she argued with the client about how to properly insert her hand into the UV box for shellac...
We arrive at about 1:45. I thought that we would have satisfied the receptionist by coming earlier than 2:00, but I must have been wrong. She tensely greeted us, pointed at the polish rack on the wall, and headed off to prepare the pedicure chairs.
In sum, 3 out of the 4 who were in the group had a negative experience. 1 was exponentially worse than the rest and I wouldn't be writing this negative review based on 2 & 3 alone. The experience of 1 coupled with the demeanor and tone of the receptionist ruined our day.
We were offered beverages and all of us requested champagne. One girl finished her glass and was offered a second; when she said that she would have another glass, the receptionist gave a condescending and judgmental glare. If she didn't want to serve a second glass of champagne, she should not have offered..
3 - technician squeezed clients hand when the client turned her head to speak to other members of the group as if to say "stop it - look forward." Granted, I understand that your hands will move when you're shifting your position, but I don't think I've ever had a technician noticeably squeeze my hand in a manicure.
Okay - we'll do our best.
Jennifer Cox is the best Eye Lash Extension/ Microblade person ever... She is WONDERFUL...
I used to visit Altesse frequently because it was conveniently located on my commute to and from Boerne for work. I was excited to return for their lavender pedicure and was met with great disappointment.
This place is elegant, quiet and you are sat in privacy. Just like spas should be. Been coming here for over 3 years and always treated with kindness. My experiences have been great. For others bad experiences, it would be help if you included the name of the technician and not bash the entire spa because of that one person.
Altesse Nail Spa is a US Hair Care Studio based in San Antonio, Texas. Altesse Nail Spa is located at 22211 Frontage Rd #1108, San Antonio, TX 78257, USA.
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