This place is top notch. I love it here. The Doctors are great and the rest of the staff is so friendly and Awesome.
They are that good!
The people that work here made me feel important the entire time I was in there for my treatment. To say "they were caring and compassionate" doesn't even come close to how well I was treated; it is a gross understatement of fact. Even though I knew that they had other patients to attend to, and I could see them doing so; they made me feel as though I was their sole focus.
July 29, 2016
Wonderful experience until time to go home, their shift change did not listen to me nor communicate among themselves. Overall I will return to get my left hip replaced but will manage the close out myself.
All the staff made my stay a pleasant one and I was looked after from start to finish. Very professional indeed.
Well first off my mom had surgery over Thanksgiving holiday & the nurses & staff were very pleasant, personable, accommodating, & took good care. On Friday however, as my sister & I were resting on a blow up mattress in the very large private room (the couch & chair they have are horrible, probably to discourage staying over with your loved one) & watching a movie, the pm nurse came in & asked us which one of us will be staying... This was at 9pm mind you. We replied "both of us." Well, unbeknownst to us, as we were not told of any policy after 2 days of staying, that only 1 person is allowed to stay overnight. My sisters husband had already left for the day, we had 1 car, we lived 2 hrs away & my mother is 74. When we told the RN that both of us will be staying, her demeanor completely changed & about 20 min later "Mr charge nurse" Mark Anthony walked in & proceeded to be a rude, unprofessional asshat. We were told what the policy was again & I questioned why we were not told on admission what the policy was & why we were hearing about said policy 2 days later & why we should have to pay for their lack of information & professionalism. This charge nurse continued to be aggressive & unprofessional for at least 25 min before he left. We were not bothering anyone- my mom was sleeping & we were watching a movie on my computer with headphones. They even had a very low census since it was the holidays, so this added undue stress. I am very disappointed in this specialty hospital & the treatment not only of quiet family guests, but of the treatment of my mother by this charge nurse- at one point I had to tell him to step away from my mother as he was being so rude to someone- not only to an elder, but a patient whom just had surgery & is supposed to be recovering. Some of the nurses were great, along with the physicians & my mothers surgeon Dr. Geibel.
If I could, I'd give them a rating of 5000 on Google's rating scale of 1-5.
And the PA/RN that took such good care of me before and after surgery also gave me a call the next day to see how I was doing. (Yes, I know they are supposed to do it; but she left me with the impression that she really cared about my well-being.)
And the next time I need work on my spine, these are the folks I want taking care of me.
South Texas Spine Surgical Hospital is a US Hospital based in San Antonio, Texas. South Texas Spine Surgical Hospital is located at 18600 Hardy Oak Blvd, San Antonio, TX 78258, USA.
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