For such a beautiful and well designed
This is a wonderful hotel with great service and ambiance. They took superb care of my husband and me on 4 separate occasions. good value for the money and personalized service. This is the only place we stay in San Antonio.
The experience started out with a complimentary ride in a black suv from the parking lot to the main entrance. The driver very nice and friendly. Walking into the hotel I was greeted with a smile and felt extremely welcomed even though I was just visiting a guest for dinner. The lobby was beautiful and warm. The lighting was perfect and the decor fit nicely. I truly felt like I was walking through luxury. Our friends room (more like an apartment) was gorgeous. The rooms were nicely furnished with much attention given to the details. The food, drinks, and service in the downstairs restaurant was perfect as expected. I can't wait to stay there myself!
Word of mouth got me really excited, but I was a little let down. Its a nice hotel very pretty to walk around the grounds. Don't get too excited and you won't be disappointed. I attended a conference here. Not sure if the food provided was their usual hotel offerings, but it wasn't good. Parking here is a nightmare. Sustenio restaurant was very enjoyable though!
European-esque structure, it's a yes for me! BUT as far as their spa facility goes, it's just so-so. The ease of scheduling my spa appointment and confirming the day before was nice. Also nice free valet service for Spa customers. My massage therapist, was superb! The rest were not above and beyond to me. Having been to other spa places this place is below average. The spa description on the website and even the person I spoke with said there would be snacks and hot tea, they only served hot tea, I was excited for the snacks. Place was sanitary and organized, loved the showers but I didn't like that the pool and jacuzzi were 4 floors down. The pool and jacuzzi area was dirty. I didn't see employees around to let them know. There were cigarette butts and ashes near the jacuzzi and used tissues on the chairs by the pool. No towels available either. It wasn't crowded and it was early in the morning so I'm not sure why it was unkempt. It was not presentable for such a high end hotel and it dampened my spa experience. Come on Eilan, I know you can do better!
Absolutely amazing! This hotel is gorgeous in every way. Spacious rooms. Texas hospitality at its finest. Great location, excellent service.
Eilan Hotel Spa Autograph Collection is a US Lodging based in San Antonio, Texas. Eilan Hotel Spa Autograph Collection is located at 18603 La Cantera Terrace, San Antonio, TX 78256, USA.
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