There is a serious problem within the chain of command and the training of workers. These problems I have discussed are simple and easy to fix with training and taking responsibility for personal work. Sounds like various levels are not keeping each other in check.
I was a guest for two nights this past weekend. The lobby staff was pleasant and helpful. The beds were comfortable. The housekeeping staff was extraordinary. They were incredibly efficient, polite, and friendly. My only complaint at all was the noise of the air conditioning units. They were incredibly loud.
While there were a number off issues with the room the front desk (while extremely courteous seemed unable to resolve) was unable to resolve a quick call to the manager got fixed with a quickness. This is an older property while renovated definitely has that "we tried" feel to it. I would stay again because of the price and the willingness to repair the problems I'm very happy to stay again.
Multiple mornings, I woke to my wife killing roaches on the floor of our room. I had to clean bugs out of our bathtub every day.
Upon checking in around 4 pm, I reminded them of the reservation where I asked for a crib, they said they would send it right away. At 7:30 pm, called to remind them from the hotel phone, but they wouldn't answer. Finally, I called from my cell phone and they answered--"we'll send it right away." At 9:00 pm, I stayed at the front desk for HALF AN HOUR until it was delivered.
The first room we got had mold and a musty odor. I asked for a new room and got one with no problem. This one had a smell but not as bad. But the bathroom sink wouldn't drain. Someone came the next day to fix that. Also, beware of what room you purchase. You may have to pay for your breakfast. 11.99 for the buffet or you can order from the menu. Stains on the carpet. I wouldn't be so hard on them but I have a young child and couldn't have her staying in such conditions. Plus side is you get all the HBO channels and some HD. But that's it. Was not impressed. I paid $80 per night so I guess that's what I get for trying to be cheap.
I know that this isn't a five star hotel but I'm so disappointed and dissatisfied with my stay here. The room (293) I stayed in had dried blood on the floor...I wouldn't be surprised if someone died there. The bathroom door was super hard to close, I had to put all my weight into it just to get some privacy. The room felt humid and hot because the air condition does a weird thing where it cools for 5 min and then turns off on repeat... this is probably because they want to save energy. The beds were very hard and the tv remote didn't work. The front desk employees are extremely rude and one of them even told me to call back in 20 min because he was helping a guest in person when I called from my room. The cherry on top of this hotel from hell was the fact that my room keys stopped working twice for no reason....I had to walk through 3 smelly hallways and back just to get them replaced. If your visiting the downtown San Antonio area I'd steer clear of this place!
The various times I was at or near the front desk, I noticed MULTIPLE people with problems with their room cards on ever occasion.
I'd NEVER recommend anyone stay here unless it was free.
I have read some negative reviews and the "manager" simply says, "We appreciate your feedback." Doesn't seem like they do anything about it.
Another day, we left at 9:30 am and returned at 3:00 pm. During that time, our room was not cleaned. I asked te front desk for a new entire set of towels (two kids to bathe), they brought 2 towels. I sent the worker back for more. He returned saying, "I'm sorry. They told to just take two towels." (The desk or worker was wrong....nobody owned up).
Pool was really gross--lots of hair, bugs, leaves, etc...
The reason this is two stars instead of zero, is because there is a kid pool. However, all three times we used it, we had to skim out the dead insects, hair and leaves--every time.
Holiday Inn San Antonio Dwtn Market Sq is a US Lodging based in San Antonio, Texas. Holiday Inn San Antonio Dwtn Market Sq is located at 318 W César E Chávez Blvd, San Antonio, TX 78204, USA.
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