Great place they can just about build you anything.
When the 3 pieces of furniture I ordered were delivered, the 1/4" plywood backing (dust cover) had not been put on, but there was an 1/8" plywood on it. Since I had paid an upcharge for that, I sent them back. Two weeks later I got them back. However, the back of my 2 door cabinet was not put on squarely so it threw the 2 doors off and one was higher than the other by 1/4". Also the plywood back was 2 different colors. Very noticeable. So 6 days later they sent Jim out to fix things. Jim is VERY good, detail oriented, and very knowledgable. Very nice man. He did indeed fix it to my satisfaction. Jim (master carpenter) and Jonathan (salesman at the Babcock Store) were wonderful. They really work hard to make customers satisfied with their purchases. Both are very friendly and professional and the Furniture in the Raw Company should be very grateful they are on staff. I will say this store could really go very far, but quality control and attention to detail is lacking. There were a number of small things that should be done for customers. Blowing out the sawdust on a finished product, attention to detail when building products, inspecting each piece for product quality and on time deliveries are areas that need attention. If these areas and issues are fixed this company could be a rival to other furniture companies like Woodley's in Colorado. If it weren't for Jonathan and Jim, I would probably canceled my order. Thanks Jonathan and Jim!
Great staff and high quality craftsmanship for a good affordable price!
I went looking for bunk beds when I was about a month away from my due date. I needed the bed fast because one of my toddlers was sleeping in a crib I wanted to use for the new baby. Johnathan did a great job and called around to find the bunk bed configuration I wanted delivered within the week. It's beautiful and came quickly. I recommend this store for the quality of product and service.
We purchased a beautiful TV stand here and were impressed with the customer service. We ended up also purchasing a pub table and chairs. Everyone was very friendly and helpful without being over bearing. We will definitely return for our furniture needs.
Furniture In The Raw is a US Furniture Store based in San Antonio, Texas. Furniture In The Raw is located at 1552 Babcock Rd, San Antonio, TX 78229, USA.
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