All I can say is I guess they run different from there corporate office. I went at 8:10 on Tuesday evening to purchase a 2000 dollar Oris watch and was greeted to locked doors. I stood there a minute reading the door and looking on line to see that their hours did say close at 9:00 when some one came to the door to let another customer out. I explained I wanted to purchase a watch and was told they were closed it was weird that there phones were still on and people in the store. I guess I did not looked polished enough to shop at this store. I went a head and purchased the watch online, which by the way I was trying to avoid due to service concerns, but after that experience I figure it cant get any worse than Jared. Just a note to management: with as many issues that retail brick and mortar stores are having you should really think about setting yourself apart somehow (think customer service)or you are going to go the way of the other luxury retailers in this area that have closed. I also suggest updating your hours on your corporate website and google it is very easy to do.
Oscar was who helped us and he was so sweet! He helped us so much, He was very patient cause I didn't know what I wanted and he helped us step by step- from metal type to stone. I think he gave us his full attention for a whole hour and i walked out so Happy!!
Horrific!! I came in for a battery and they broke my watch! Remind you, the same EXACT watch was sitting in the case for sale. They can't even service the items they sell. When a 150+lb man is putting is FULL weight on the vice to try FORCE the back on the watch there is a problem! They warped the back and have now had to send it off for repair. 4-6 weeks and I'm not confident it will ever be the same again. The salesman was very nice but the repairmen are HORRIBLE!! and Sam, the last one to try and force the watch together gave me a smartass answer when I complained that I didn't think it should take that much pressure to put the back on. He told me "that's the way it's done" NEVER in all my years of fine watch ownership have I ever seen someone have to bounce up and down on the vice to replace a battery. Horrifying. I'm also scared to post this that there will be some retaliation by Jared since they are still in possession of my watch.
Don't go to this location. I spent about 5k at the one in the forum. They were great. The one on I-10 WOW! Went in there to upgrade my first purchase. Spent another 2k. Our salesman was really nice. However the people that work on the rings are terrible. My husband's new band had a dent in it. They blew us off and shined it and handed it back twice! Lol. Um dent is still there. Husband finally raised his voice and they said they would order a brand new one. Meanwhile my ring had black behind the diamonds. They steamed it three times making us feel like we were seeing things!!! Each time we told them it was still there they would put it under the microscope which was super irritating because we could see it with the naked eye. They finally said they would keep it overnight and pull the diamonds to get behind them. I had three rings soldered together and one of them didn't line up with the others but they argued that the middle diamonds are what's most important to line up even though they don't even line up. Felt like I was talking to a 5 yr old. I am still not 100% happy with my ring but I refuse to leave it with them yet again. They are so ridiculous I seriously fear they will lose my ring if I leave it with them again. So then Jared calls me saying my husband's new replacement ring is ready. He goes over there and THEY HADN'T EVEN SIZED IT YET!!!! They said they need the old ring back first. Well then why did you let us take it home the first time and why did you tell me it was ready for pick up over the phone??? Will never come here again. We have made 2 trips over there because of their mistakes and still have to make one more. Praying my husband's new ring has no problems after they size it!!!
Only gave 1 star because it makes you. Horrible customer and repair service. AVOID THIS PLACE!! I had a prong break off my $11,000 wedding ring. Took it in and told them the main diamond also needs to be reset since its been uneven since we got it. They told me they would fix it and redo all 4 prongs for me. Come to pick it up 3 days later and the main diamond was still uneven and told me to come back in an a few hours and they would have it done. Picked it up the next day and 1 WEEK later a prong broke off, 1 WEEK and 2 days later another prong broke off, 1 WEEK and 4 days later 3 prongs broke and my diamond was in my hand. My husband called jared after the second prong broke and got the compete run around. Someone named Stephanie lied to him and acted like she was handling it and claimed to be a manager. On Friday stated she would call the maker to see if they can get us a new one. It is now Monday we call back and she tell us she just works in the repair shop and that it take 24-48 hours to hear back from the maker. She could not even tell my husband what brand my ring was and told him if its not designer she wouldn't know. My ring is Neil Lane and is considered designer. She hands the phone off to another so called manager who tries to give my husband the 1-800 customer service number....Now says a REAL manager comes in later today and will call us back. DO NOT GO TO JARED SAVE YOU TIME AND MONEY.
Jared The Galleria Of Jewelry is a US Jewelry Store based in San Antonio, Texas. Jared The Galleria Of Jewelry is located at 17327 West Interstate 10 Frontage Road, San Antonio, TX 78257, USA.
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