A couple of months ago I purchased a my princess tiara ring, the sales associate I spoke with said if it has any manufacture problems such as the stone falling out or color fading I would have a year to bring it back and exchange it. About 2 months after the purchase the rose gold color started fading really bad and so i give them a call and all of a sudden the rose gold is not covered under the warranty due to the fact that they are aware of the problem of color fading and should not be worn everyday. Well if I had known about this problem prior to purchasing the ring I would of perhaps choose a different color or maybe just purchased a ring at james Avery instead.
I usually don't write reviews,but quality customer service is extremely important. I love Pandora jewelry and i received an offer in the mail about free ring,earring pair or leather bracelet with a $100.00 purchase.Anyways i went to buy an Anniversary gift for my mom and end up buying something for my self and take advantage of the offer. Amanda didn't greet us and seemed hesitant about the offer,actually she made perfectly clear that we need it to spend a $100.00 before taxes and then she suggested to order the leather bracelet shorter because she didn't have it at the store... the bracelet was not big at all. Is not the first time i buy from this store and i had a situation in January with the same sales person ,after my husband spent over $300.00 for my bday she had to order the rings and when the rings got to the store the "offer" was expired... I will not shop with this salesperson ever. The other girl that was at the store was a lot more helpful. Shame on me for not telling Amanda that i was going to wait for the other sales person to make my purchase.
Great service overall awsome wonderful customer service
Place is awesome..
Pandora The Shops At La Cantera is a US Jewelry Store based in San Antonio, Texas. Pandora The Shops At La Cantera is located at 15900 La Cantera Pkwy, # 25140, San Antonio, TX 78256, USA.
Please contact with Pandora The Shops At La Cantera using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Pandora The Shops At La Cantera opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Jewelry Store in San Antonio